How can we help?
Answers about watching, subscriptions, devices and payments — or reach a real human from the WIMPRO team.
Getting Started
Accounts, registration, email confirmation and profiles.
Watching on WIMPRO
Playback, quality, buffering and watch progress.
My Account
Profile, passwords, devices and Watchlist.
Subscriptions & Billing
Plans, renewals, cancelling and receipts.
Devices & Streaming
What you can watch on and connection tips.
Payments & Refunds
Paystack, Flutterwave, PPV rentals and refunds.
Frequently Asked Questions
Quick answers
Tap Register, add your name, email and password, then confirm your email. You can watch free content immediately, then upgrade to a paid plan anytime from your account page.
WIMPRO streams in the browser on phones, tablets, laptops and smart TVs. Your progress and My List sync across every device you sign in on.
Open My WIMPRO, go to Subscription, and choose Manage Plan or Cancel. Access continues until the end of your current billing period, then your plan downgrades automatically.
We accept card and bank payments through Paystack and Flutterwave. Some plans also support Pay-Per-View rentals for individual titles. All payments are processed securely by our providers.
Yes. Titles marked as rentals can be purchased individually with Pay-Per-View. Your rental is available for a limited viewing window and can be watched on any device.
Check your internet speed, then try lowering the video quality from the player menu. Closing other tabs, updating your browser, or restarting your router usually fixes it. On mobile, a stable 4G/5G or Wi-Fi connection gives the best result.
On the login page tap “Forgot your password?” and enter your account email. We will send you a secure reset link.
Use the contact page and choose the topic that fits your issue. For billing questions include your account email so we can help you faster.
Still stuck?
Our team replies quickly — tell us what happened and we will sort it out.
Contact Support